Frequently Asked Questions
Yes! We offer a selection of add-on items, including cakes, chocolates, balloons, and stuffed toys. Check our "Add-ons" category to see what's available.
Absolutely! You can add a personalized message (up to 200 characters) during checkout. It will be printed on a card or hand written included with your order.
Some arrangements include a vase; please check the product image. For arrangements without a vase, we can add one from our selection of appropriate containers if desired.
While our photos provide a guide to color, style, design, and occasion, actual blooms may vary due to seasonal availability or quality standards. We strive for close matches, but substitutions of equal value and quality may be necessary.
Products Related
The photographs are designed to give a general guide for colors, styles, designs and occasions. We endeavor at all times to create designs as close as possible to your selection. Blooms may vary according to seasonal availability or when they do not meet our quality standards. Substitutions of equivalent value and quality may be necessary to fill your requirements.
Some of our arrangements do come with a vase included in the price, please refer to the picture. For those that don't, we may choose one from a range of appropriate containers to add to your order if you so fancy.
Yes, of course! The gift message will be printed on a high quality card and included with your order. The gift message itself can be up to 200 characters long. Please input the message to recipient during checkout process.
Yes. We have a selection of Add on items such as cakes, chocolates, balloons and stuff toys. You can check our Add on categories for those add on item you are interested.
Order Related
It's as easy as clicking a few buttons. Once you've found a product that you like, simply click the 'Buy now' button next to the bouquet to be taken to our easy 3-step checkout. During checkout, you'll be asked to provide the name and address of the person to whom you're sending the gift, your own invoicing address and your credit card details. Of course, you'll also get to choose a delivery date and time and, if you're feeling eloquent, compose a card message. Throughout the whole speedy process, you can rest assured that all your details are stored and transmitted super securely, and never ever shared with anyone else.
We offer same day delivery and rush orders. Delivery costs depend on the location and are based on Lalamove's rates.
If you want to amend your order, i.e. change gift card message, delivery address and etc, please contact us as early as possible either by email or through phone. Please note we can only guarantee to accept amendments if they are received at least 3 hours before dispatch of your order.
Yes. We have a selection of Add on items such as cakes, chocolates, balloons and stuff toys. You can check our Add on categories for those add on item you are interested.
Delivery Related
We can deliver your order at any date and anytime.
A successful delivery depends on accurate information: the full name, address and postcode of the recipient. Delivery instructions (which can be added at checkout) are also useful if the property is difficult to locate or if the recipient is at a business, university or hospital. Here, as much information as possible (room numbers, departments, etc.) really helps.
Upon check out, you will be given a reference number for your order. You may use our Track my order feature by typing in the reference number. You can track if your order has been confirmed, is still in progress, in transit or has been delivered successfully or if the item has been returned to our warehouse for some reason. You will also receive an email confirmation once the order has been delivered successfully.
Usually, we will call the recipient before delivery to make sure successful delivery. If you do not wish us to call before delivery, when recipient is not in, we may leave the order securely on the property, leaving the flowers with neighbors. Either way, a card will be left at the recipient's address to inform them where the flowers have been left.
In the event that we're unable to leave the order securely on the property or with a neighbor, the flowers will be brought back to our depot and we'll contact you to arrange a redelivery.
Payment Related
Payment options as of now: Bank Transfer, Gcash. You may send receipt to our email.
